Module 4 assignment correlates
to the Critical Thinking Case: The Leadership Challenge at United in the Organizational Behavior textbook.
Instructions for this
Using Microsoft Word, write a 2-3 page unit response paper that addresses the following:
Answer the following questions from the case:
1. How have other airlines handled similar situations?
2. How much was in United Airliness control and how much was actually outside their control? What social or company factors caused a seemingly common practice to escalate to this level?
3. How did the other airlines or the industry respond to the United Airlines incident?
In your paper be sure to provide a clear linkage to the concepts from the reading and at least the following learning objective: Identify rhetorical tools in writing and speech (LO2).
Submission Format
Your paper should be 2-3 pages not including the title and reference page, double-spaced and include a centered title. Any sources used should be properly cited in APA format.

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